Spasales Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (ensure that you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to despatch your goods within 3 working days. Please ensure you have provided phone contact details for our courier and a street address for delivery (NB. PO Boxes are not acceptable addresses for delivery).

If you wish to query a delivery please contact us at info@spasales.com.au

Spasales Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at info@spasales.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have used or damaged after delivery. All products must be returned in their original packaging.

All freight and insurance costs are to be paid by the buyer. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out freight insurance with your carrier. Spasales will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Spasales Third Parties

Spasales may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Spasales does not share any information with third parties for any unknown or unrelated uses.

Spasales Security Policy

Spasales uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response. • Your complete credit card number cannot be viewed by Spasales or any outside party. • All transactions are performed under 128 Bit SSL Certificate. • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. • eWAY is an authorised third party processor for all the major Australian banks. • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Spasales.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au